Last Updated: [Insert Date]

1. Introduction

Welcome to Vango Camp (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website vango-camp.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms. Our outdoor gear is designed for adventurers who value quality, reliability, and the freedom to explore nature.

2. User Obligations and Responsibilities

2.1 Account Information

When creating an account or making purchases, you agree to:

  • Provide accurate, current, and complete information
  • Maintain the security of your password and account
  • Promptly update any information that becomes outdated
  • Accept responsibility for all activities under your account

2.2 Prohibited Activities

You agree not to:

  • Use our site for any illegal purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper working of our website
  • Use any automated means to access our site without permission
  • Make false or fraudulent orders

3. Products and Services

3.1 Product Descriptions

We take care to accurately describe our camping gear including:

  • Berth tents (1-2, 3-4, 5-6, 7+ berth options)
  • 8-man tents and accessories
  • Air beds, pumps, and camping furniture
  • Awnings (including T4-specific models)
  • Camping equipment (lights, cookware, tables, chairs)
  • BBQ accessories and camping essentials

While we strive for accuracy, slight variations in color or design may occur. Product images are for illustrative purposes only.

3.2 Product Availability

All products are subject to availability. We may limit quantities and discontinue items without notice.

3.3 Service Area

We ship worldwide except to certain Asian countries and remote regions. Some product restrictions may apply based on your location.

4. Orders and Payment

4.1 Order Process

When you place an order:

  • You receive an order confirmation email
  • We process orders within 1-2 business days (excluding weekends/holidays)
  • You’ll receive shipping confirmation with tracking when your order ships

4.2 Pricing

All prices are in USD and exclude applicable taxes. We reserve the right to correct pricing errors.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order. For security, we don’t store your full payment details.

4.4 Shipping Options

  • Standard Shipping (DHL/FedEx): $12.95 USD, 10-15 business days after shipment
  • Free Shipping (EMS): For orders over $50, 15-25 business days after shipment

Delivery times may vary due to customs processing. We’re not responsible for delays beyond our control.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of receiving your order. Items must be:

  • Unused and in original condition
  • In original packaging with all tags and accessories
  • Accompanied by proof of purchase

5.2 Non-Returnable Items

For hygiene/safety reasons, these items cannot be returned unless defective:

  • Air Beds and Pumps
  • Opened Camping Cook Sets and Utensils
  • Camping Laundry items
  • Items marked “Final Sale”

5.3 Return Process

  1. Email [email protected] with your return request
  2. Wait for approval (1-2 business days)
  3. Ship approved returns to our Kansas City address
  4. Allow 3-5 business days for refund processing after we receive your return

5.4 Refunds

Refunds are issued to your original payment method, minus original shipping costs (unless return is our error). International customers are responsible for return shipping and any customs fees.

6. Intellectual Property

All content on our site (logos, text, graphics, designs) is our property or licensed to us and protected by intellectual property laws. You may not:

  • Reproduce, distribute, or create derivative works without permission
  • Use our trademarks without express written consent
  • Use any content for commercial purposes

7. Limitation of Liability

To the fullest extent permitted by law:

  • We’re not liable for any indirect, incidental, or consequential damages
  • Our total liability for any claim related to our products/services is limited to the purchase price
  • We’re not responsible for improper use of camping equipment
  • We don’t guarantee uninterrupted or error-free site operation

This doesn’t affect your statutory rights as a consumer.

8. General Provisions

8.1 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

8.2 Governing Law

These terms are governed by Missouri law. Any disputes will be resolved in Kansas City courts.

8.3 Contact Information

For questions about these terms:

Vango Camp
1983 Traders Alley
Kansas City, US 64119
Email: [email protected]

Thank you for choosing Vango Camp for your outdoor adventures. We’re committed to providing quality gear and excellent service to help you explore with confidence.

Equipping Explorers Since 1983