Shipping Policy

At Vango Camp, we understand that reliable gear is essential for your outdoor adventures. That’s why we’re committed to providing transparent shipping information and a straightforward returns process for our global community of campers and explorers.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Note: We ship worldwide except to certain Asian countries and remote regions. Delivery times may vary depending on customs processing in your country.

Returns & Exchanges

We want you to be completely satisfied with your Vango Camp gear. If you need to return or exchange an item, please follow these simple steps:

Our Return Policy

• Returns accepted within 15 days of receiving your order
• Items must be unused, in original packaging with all tags and accessories
• A valid proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless defective:

• Air Beds and Pumps
• Camping Cook Sets and Utensils (if packaging has been opened)
• Camping Laundry items
• Any items marked as “Final Sale”

How to Initiate a Return or Exchange

Step 1: Contact Us

Email our customer service team at [email protected] with:

Step 2: Wait for Approval

Our team will review your request within 1-2 business days and email you:

• Return authorization (if approved)
• Return shipping instructions
• Any additional information needed

Step 3: Ship Your Return

Once approved:

• Package the item(s) securely in the original packaging
• Include a copy of your order confirmation or packing slip
• For exchanges or defective items, we’ll provide a return shipping label
• For standard returns, you’ll be responsible for return shipping costs unless the return is due to our error
• Ship using a trackable method and retain your tracking number

Refund Process

Once we receive and inspect your return:

• Timing: Refunds processed within 3-5 business days after we receive your return
• Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Amount: Item price minus any original shipping costs (unless the return is due to our error)

Note: Depending on your financial institution, it may take additional time for the refund to appear in your account.

Exchanges

• We’ll ship your replacement item once we receive your return
• If the replacement item is of higher value, you’ll be charged the difference
• If it’s of lower value, we’ll refund the difference
• Standard shipping rates apply for exchanges unless the original item was defective or incorrect

Damaged or Defective Items

If your gear arrives damaged or defective:

1. Contact us immediately at [email protected] with photos of the damage
2. We’ll arrange for a free return shipping label
3. Upon receipt, we’ll expedite your replacement or refund

Expedited Returns

Planning an upcoming trip? Contact us about our expedited return option (additional fees may apply). We’ll prioritize processing to ensure you get your replacement gear in time for your adventure.

International Returns

For orders shipped outside the U.S.:

• You’re responsible for any customs duties or taxes on returned items
• We recommend declaring the package as “Returned Goods” to potentially reduce fees
• Original shipping costs are non-refundable for international orders

At Vango Camp, we’re committed to ensuring you’re completely satisfied with your outdoor gear. After all, your adventures are our inspiration.

The Vango Camp Team
Equipping Explorers Since 1983