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At Vango Camp, we stand behind our outdoor gear just as we stand beside our fellow adventurers. If your camping equipment doesn’t meet your expectations, we’ll make it right. Below you’ll find everything you need to know about our returns and exchanges process.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in their original packaging, and in the same condition as received
  • Items must include all original tags and accessories
  • A valid proof of purchase is required

Non-Returnable Items:

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Air Beds and Pumps (unless defective)
  • Camping Cook Sets and Utensils (if packaging has been opened)
  • Camping Laundry items
  • Any items marked as “Final Sale”

How to Initiate a Return or Exchange

Step 1: Contact Us

Email our customer service team at [email protected] with the following information (or use our template below):

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Vango Camp Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Item(s) to return/exchange: [Product Name(s) and Quantity]

Reason for return/exchange: [Please specify]

Preferred resolution: [Refund/Exchange for (specific product)]

I confirm that the item(s) are unused and in their original packaging with all tags attached.

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Wait for Approval

Our team will review your request within 1-2 business days and email you:

  • Return authorization (if approved)
  • Return shipping instructions
  • Any additional information needed

Step 3: Ship Your Return

Once approved:

  1. Package the item(s) securely in the original packaging
  2. Include a copy of your order confirmation or packing slip
  3. Affix the return shipping label we provide (for exchanges or defective items)
  4. For standard returns, you’ll be responsible for return shipping costs unless the return is due to our error
  5. Ship using a trackable method and retain your tracking number

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days after we receive your return
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: You’ll receive the item price minus any original shipping costs (unless the return is due to our error)

Note: Depending on your financial institution, it may take additional time for the refund to appear in your account.

Exchanges

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • If the replacement item is of higher value, you’ll be charged the difference
  • If it’s of lower value, we’ll refund the difference
  • Standard shipping rates apply for exchanges unless the original item was defective or incorrect

Damaged or Defective Items

If your camping gear arrives damaged or defective:

  1. Contact us immediately at [email protected] with photos of the damage
  2. We’ll arrange for a free return shipping label
  3. Upon receipt, we’ll expedite your replacement or refund

Expedited Returns for Adventurers

Planning an upcoming trip? For time-sensitive returns, contact us about our expedited return option (additional fees may apply). We’ll prioritize processing to ensure you get your replacement gear in time for your adventure.

International Returns

For orders shipped outside the U.S.:

  • You’re responsible for any customs duties or taxes on returned items
  • We recommend declaring the package as “Returned Goods” to potentially reduce fees
  • Original shipping costs are non-refundable for international orders

Questions?

Our customer service team is here to help with any return or exchange questions. Contact us at:

Email: [email protected]
Mail: Vango Camp, 1983 Traders Alley, Kansas City, US 64119

At Vango Camp, we’re committed to ensuring you’re completely satisfied with your outdoor gear. After all, your adventures are our inspiration.

The Vango Camp Team
Equipping Explorers Since 1983